Many technical support workers work as part of the internal IT support team of larger organizations. This means they field requests for support primarily from members of other departments. Other provide support for systems and services offered to clients, meaning they fill a customer service role on top of providing IT support.
As such, many technical support providers work in full-time roles, often with permanent placement. However, those with specific knowledge on certain systems and software can also manage a lucrative career as a freelancer.
To see which types of technical support roles are best suited to you, use FieldEngineer.com to upload your resume. It can match your skills with the job offerings most relevant to them. This is a great way to see what kind of work you can do as a freelance technical support and help desk worker.
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